Warranty

Warranty

At Cora Jewelry, we prioritize the quality of our products and hence cover every piece of jewelry with a 2-year warranty for plating and manufacturing defects, and 30-day warranty for breakage or dropped gem (not due to wear and tear).

We guarantee that our jewelry is shipped to you without defects or damages. If you believe your item has a manufacturing defect, excluding normal wear and tear or failure to adhere to the care instruction on the jewelry, you are eligible for a return or exchange.

CLAIMING YOUR WARRANTY

If your Cora jewelry breaks within 30 days of purchase, or you find any plating issues within 2-years, please initiate a self-serve return here.

Please note that all personlised or customised products are strictly non-refundable and non-returnable. Only orders made in Singapore, Malaysia, Indonesia are eligible for free return and refunds. All other cases will eligible for replacemements and refunds.

Alternatively you may contact us via custcare@corajewelry.com along with the original receipt of your purchase and a photo of your damaged item. If warranty is approved, we will either ship you a replacement or offer repair services free of charge, depending on the damage. As part of the warranty program, the customer is responsible for purchasing the shipping label for the replacement or repair (detailed instruction will be provided via email). If the item is sold out or discontinued, a store credit will be issued instead. 

CONDITIONS AND EXCLUSIONS:

Cora will provide warranty for all full priced items purchased within the last 30 days (counts from the delivery date). Please note that we do not cover items purchased from the limited edition or sample sale collection. 

Warranty will not be covered if your jewelry goes through normal wear and tear as that is unavoidable with any jewelry pieces, even fine jewelry. Some example of common jewelry issues that are excluded from this warranty are:

  • Normal wear and tear (such as scratches, peels, bending on the jewelry, dulling due to exposure to chemicals, makeup, swimming pools, hot tubs & bathing)
  • Loss or disappearance of gems or parts
  • Breakage due to rough use, such as pulling or tugging

Warranty FAQs

What does your warranty cover?

Cora will provide warranty for all manufacturing and plating defects not due to wear and tear on full priced items purchased within the last 30 days (counts from the delivery date).

Please note that we do not cover items purchased from the limited edition or sample sale collection. 
The warranty does not cover

Warranty will not be covered if your jewelry goes through normal wear and tear as that is unavoidable with any jewelry pieces, even fine jewelry. Some example of common jewelry issues that are excluded from this warranty are:

  • Normal wear and tear (such as scratches, peels, bending on the jewelry, dulling due to exposure to chemicals, makeup, swimming pools, hot tubs & bathing)
  • Loss or disappearance of gems or parts
  • Breakage due to rough use, such as pulling or tugging
Warranty Period

The warranty period for Cora Jewelry pieces is 2 years.

Within the warranty period, if the item is proven to be defective in material or manufacturing under normal use (see above two FAQs), Cora will provide a like for like replacement, at no charge. If your model is not available, an alternative of equal value, or similar style, or store credits will be provided.

Any replacement item will be covered under the same warranty period from the original order.
How to make a warranty claim?

If your Cora jewelry breaks within 30 days of purchase, or you find any plating issues within 2-years, please initiate a self-serve return here.

Alternatively, you may contact us at custcare@corajewelry.com

Please note, the warranty period is void if a valid proof of purchase is not provided.