Shipping policy
Free shipping
We offer free shipping on all orders in Singapore and Malaysia over SG$50.
We ship internationally to Indonesia, Hong Kong, and the United States. For international orders over SG$150, shipping is free. For international orders below SG$150, a flat subsidised rate applies depending on your country.
Please always fill out your shipping name and address in English letters. The customer is responsible for any customs fees that may apply upon delivery.
Delivery time
Delivery Time = Processing Time + Shipping Time
Processing Time
Most in-stock styles are processed and ready to ship within 24 hours. Once your order is shipped, you will receive a shipping notification to your email address with your tracking details and projected delivery date.
Shipping Time
|
Destination |
Standard Shipping |
|
Singapore |
2-5 business days |
|
Malaysia |
5-10 business days |
|
Indonesia, Hong Kong, United States |
7-21 business days |
Express shipping is available at an additional charge. Please reach out to arrange:
- Email: hello@velorne.co
- WhatsApp: wa.me/6588327368
Kindly note that during peak or promotional periods, there may be slight delays in packing and dispatch. We appreciate your patience.
Tracking An Order
Once your order has been shipped, you will receive an email confirmation with your tracking number and projected delivery date. You can track your order at any time via the link in your shipping confirmation email.
If you have not received a tracking email within 3 business days of your order, please check your spam or promotions folder. If you still cannot locate it, reach out to us:
- Email: hello@velorne.co
- WhatsApp: wa.me/6588327368
